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Frequently asked questions
20 Q&A
What is a public writer?+
A public writer is a professional specializing in writing, editing, and translating administrative and personal documents on behalf of individuals and businesses, following official formats.
Where do you offer your services?+
We serve residents and visitors of Tangier and its surroundings: Malabata, Iberia, Marshan, Mghogha, Beni Makada, Achakkar.
How can I contact you?+
You can reach us directly on WhatsApp at +212612605737 or by email.
Is the service available remotely?+
Yes, most services can be completed remotely via WhatsApp and email without needing to travel.
What are your business hours?+
Monday to Friday from 9 AM to 7 PM, and Saturday from 9 AM to 3 PM.
Do you offer services in multiple languages?+
Yes, we work in Arabic, French, English, and Spanish.
How long does it take to draft a document?+
It varies by document type, but most simple requests are completed within a few hours.
Can I request an urgent service?+
Yes, urgent service is available for certain documents for a small additional fee.
Do you guarantee confidentiality of information?+
Yes, we are committed to full confidentiality regarding all your documents and personal information.
How is payment made?+
The payment method (cash or transfer) is agreed upon once the service and its price are defined.
Is the contract you draft legally binding?+
We provide a drafting service; we always recommend a lawyer's review for important documents.
Is the translation officially certified?+
We offer accurate translation for general use; for sworn translation, a court-certified translator is recommended.
Are your prices fixed or variable per service?+
Prices vary based on the type and complexity of each document; we'll send you a clear quote before starting.
Is there an extra fee for urgent service?+
Yes, a small additional fee applies to urgent requests requiring completion within hours.
Do you work with businesses, not just individuals?+
Yes, we serve both individuals and small to medium-sized businesses.
How do I know my document will be accepted by the administration?+
We rely on our knowledge of officially recognized formats, but the final decision always rests with the relevant administration.
Is my personal data safe with you?+
Yes, we are committed to handling your data with the utmost privacy, without sharing it with any third party.
Can I send documents via WhatsApp?+
Yes, you can send photos or files directly via WhatsApp to speed up processing.
Are your services accessible to people outside Tangier?+
Yes, anyone outside Tangier or Morocco can contact us remotely and benefit from our services.
How do I start a service request?+
Simply message us on WhatsApp with a brief description of your need, and we'll guide you through the next steps.